CITRA MEREK, KEPUASAN PELANGGAN DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN MS Glow Majalengka

LOYALITAS PELANGGAN MS Glow Majalengka

Authors

  • Deni Istiono Universitas Majalengka, Indonesia
  • Pupung Pamungkas Universitas Halim Sanusi Bandung,, Indonesia
  • Nining Kurniasih Universitas Sebelas April Sumedang, Indonesia

Abstract

ABSTRACT

MS Glow is a local skincare brand in Indonesia that has successfully built a strong market position, including in Majalengka Regency. This research is motivated by MS Glow’s ability to maintain its presence in the beauty industry amid fluctuations and competition from other brands. Customer loyalty refers to a strong commitment from customers to continue purchasing and supporting preferred products in the future. Loyalty plays an important role in business sustainability because loyal customers tend to make repeat purchases and recommend products to others. The success of building customer loyalty is closely related to the roles of brand image, customer satisfaction, and trust. These three variables are considered important in shaping customer loyalty, as a positive brand image, high levels of customer satisfaction, and strong customer trust can encourage repeat purchases and recommendations to others. This study uses a quantitative method with a descriptive verificative approach. The research population consists of MS Glow customers in Majalengka Regency, whose exact number is unknown. A sample of 100 respondents was obtained using a non-probability  sampling technique with an accidental sampling method. Data were collected through online questionnaires and analyzed using SPSS. The results show that brand image and customer satisfaction have a positive and significant effect on customer loyalty, while trust does not affect customer loyalty

Keywords:

Citra Merek; Kepuasan Pelanggan; Kepercayaan; Loyalitas Pelanggan

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References

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Published

2026-07-31

How to Cite

Istiono, D., Pamungkas, P., & Kurniasih, N. (2026). CITRA MEREK, KEPUASAN PELANGGAN DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN MS Glow Majalengka: LOYALITAS PELANGGAN MS Glow Majalengka. Entrepreneur: Jurnal Bisnis Manajemen Dan Kewirausahaan, 7(2), 34–54. Retrieved from https://www.ejournal.unma.ac.id/index.php/entrepreneur/article/view/18292

Issue

Vol. 7 No. 2 (2026): JULI

Section

Articles

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Copyright (c) 2026 Deni Istiono, Pupung Pamungkas, Nining Kurniasih

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