Digital Administration and Electronic Records Management for Strengthening Governance at Universitas Majalengka
DOI:
https://doi.org/10.31949/fbmj.v1i2.19528Abstract
Digital transformation in higher education requires changes that extend beyond the mere use of applications. Academic administration, correspondence, human resources, student affairs, finance, quality assurance, and records management need to operate within an integrated, secure, auditable, and user-oriented information ecosystem. This article aims to develop a digital administration and electronic records management model relevant to Universitas Majalengka. The study employs an integrative literature review combined with a conceptual analysis of publicly available information concerning the university’s digital services. The thematic analysis covers digital transformation strategies, information governance, service integration, the records life cycle, information security, user experience, human resource capabilities, and change management. The findings produce a six-layer model comprising strategic direction and policy; process and service architecture; data and records governance; technology and integration; security, privacy, and service continuity; and human resource capabilities and digital culture. The model is operationalized through a four-stage roadmap encompassing mapping and standardization, integration of priority services, strengthening of records management and analytics, and continuous optimization. This article emphasizes that an integrated portal and academic information system constitute an essential foundation. However, their institutional benefits are determined by the ability of each transaction to generate authentic records supported by consistent metadata, retention schedules, access controls, audit trails, and evaluation mechanisms. The proposed framework can support readiness audits, policy development, and digital administration planning at Universitas Majalengka. This model requires validation through interviews, process observations, system audits, and user surveys before implementation.
Keywords:
digital administration; digital transformation; electronic records; information governance; Universitas MajalengkaDownloads
References
Alenezi, M. (2021). Deep dive into digital transformation in higher education institutions. Education Sciences, 11(12), 770. https://doi.org/10.3390/educsci11120770
Benavides, L. M. C., Tamayo Arias, J. A., Arango Serna, M. D., Branch Bedoya, J. W., & Burgos, D. (2020). Digital transformation in higher education institutions: A systematic literature review. Sensors, 20(11), 3291. https://doi.org/10.3390/s20113291
Bond, M., Marín, V. I., Dolch, C., Bedenlier, S., & Zawacki-Richter, O. (2018). Digital transformation in German higher education: Student and teacher perceptions and usage of digital media. International Journal of Educational Technology in Higher Education, 15, 48. https://doi.org/10.1186/s41239-018-0130-1
Brown, D. C. G., & Toze, S. (2017). Information governance in digitized public administration. Canadian Public Administration, 60(4), 581–604. https://doi.org/10.1111/capa.12227
Castañeda, L., & Selwyn, N. (2018). More than tools? Making sense of the ongoing digitizations of higher education. International Journal of Educational Technology in Higher Education, 15, 22. https://doi.org/10.1186/s41239-018-0109-y
Colavizza, G., Blanke, T., Jeurgens, C., & Noordegraaf, J. (2022). Archives and AI: An overview of current debates and future perspectives. Journal on Computing and Cultural Heritage, 15(1), 1–15. https://doi.org/10.1145/3479010
Díaz-García, V., Montero-Navarro, A., Rodríguez-Sánchez, J. L., & Gallego-Losada, R. (2022). Digitalization and digital transformation in higher education: A bibliometric analysis. Frontiers in Psychology, 13, 1081595. https://doi.org/10.3389/fpsyg.2022.1081595
Díaz-García, V., Montero-Navarro, A., Rodríguez-Sánchez, J. L., & Gallego-Losada, R. (2023). Managing digital transformation: A case study in a higher education institution. Electronics, 12(11), 2522. https://doi.org/10.3390/electronics12112522
García-Peñalvo, F. J. (2021). Avoiding the dark side of digital transformation in teaching: An institutional reference framework for eLearning in higher education. Sustainability, 13(4), 2023. https://doi.org/10.3390/su13042023
Gkrimpizi, T., Peristeras, V., & Magnisalis, I. (2023). Classification of barriers to digital transformation in higher education institutions: Systematic literature review. Education Sciences, 13(7), 746. https://doi.org/10.3390/educsci13070746
Henderson, M., Selwyn, N., & Aston, R. (2017). What works and why? Student perceptions of useful digital technology in university teaching and learning. Studies in Higher Education, 42(8), 1567–1579. https://doi.org/10.1080/03075079.2015.1007946
Jackson, N. C. (2019). Managing for competency with innovation change in higher education: Examining the pitfalls and pivots of digital transformation. Business Horizons, 62(6), 761–772. https://doi.org/10.1016/j.bushor.2019.08.002
Kuzu, Ö. H. (2020). Digital transformation in higher education: A case study on strategic plans. Higher Education in Russia, 29(3), 9–23. https://doi.org/10.31992/0869-3617-2019-29-3-9-23
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002
Mohamed Hashim, M. A., Tlemsani, I., & Matthews, R. (2022). Higher education strategy in digital transformation. Education and Information Technologies, 27(3), 3171–3195. https://doi.org/10.1007/s10639-021-10739-1
Rolan, G., Humphries, G., Jeffrey, L., Samaras, E., Antsoupova, T., & Stuart, K. (2019). More human than human? Artificial intelligence in the archive. Archives and Manuscripts, 47(2), 179–203. https://doi.org/10.1080/01576895.2018.1502088
Tsvuura, G., & Ngulube, P. (2021). A framework for the digitisation of records and archives at selected state universities in Zimbabwe. South African Journal of Information Management, 23(1), a1312. https://doi.org/10.4102/sajim.v23i1.1312
Veerankutty, F., Ramayah, T., & Ali, N. A. (2018). Information technology governance on audit technology performance among Malaysian public sector auditors. Social Sciences, 7(8), 124. https://doi.org/10.3390/socsci7080124
Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Dong, J. Q., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889–901. https://doi.org/10.1016/j.jbusres.2019.09.022
Vial, G. (2019). Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, 28(2), 118–144. https://doi.org/10.1016/j.jsis.2019.01.003
Universitas Majalengka. (n.d.). Selayang pandang Universitas Majalengka. https://unma.ac.id/
Universitas Majalengka. (n.d.). Panduan SIMAK NG UNMA. https://sptik.unma.ac.id/manuel.html
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Abdul Aziz Hidayat; Asep Suhada
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
An author who publishes in the Finance and Business Management Journal agrees to the following terms:
- Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal
- The author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgment of its initial publication in this journal.
- The author is permitted and encouraged to post his/her work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work
