Human Resource Development Strategy In Improving Employee Performance Through Internal Communication As A Moderating Variabel

Authors

  • Sry Rosita Universitas Jambi
  • Asti Puji Lestari Universitas Jambi
  • Fitri Chairunnisa Universitas Jambi

DOI:

https://doi.org/10.31949/fbmj.v3i1.12756

Abstract

The study aims to describe the general picture of employee performance, human resource development, and internal communication, test the influence of human resource development on employee performance, and test the influence of human resource development on employee performance through internal communication as a moderating variable at BPPRD Muaro Jambi Regency. The population and sample were 71 employees of BPPRD Muaro Jambi. Data collection was carried out by distributing questionnaires with a Likert scale. Data testing was carried out through outer model and inner model tests using SmartPLS 4.0. The results showed that employee performance (312.6), human resource development (299.6), and internal communication (307.5) at BPPRD Muaro Jambi were in the very high category. Human resource development has a positive and insignificant effect on employee performance and internal communication moderates the influence of human resource development on employee performance negatively and insignificantly. Therefore, it is recommended that BPPRD Muaro Jambi Regency from the aspect of employee performance needs to pay more attention to employee commitment, from the aspect of human resource development, development programs need to be further improved through non-training activities, and from the aspect of internal communication, social interaction needs to be further improved.

Keywords:

Employee Performance, human resource development, internal communication

Downloads

Download data is not yet available.

References

Aji, GB., & Cori, C. 2019. The Influence of Internal Communication and Work Ethics on Employee Performance moderated by Work Discipline at PT. Hyper Mega Shipping Jakarta. Transaction Journal, 11(2), 24–35.

Andayani, TBN., & Hirawati, H. 2021. The Influence of Human Resource Training and Development on Employee Performance at PT Pos Indonesia, Magelang City Branch. Ubhara Scientific Journal of Management, 3 No. 2 (ISSN 1858-1358, E – ISSN 2684 – 7000 more).

Andika, R. 2019. The Influence of Human Resource Development on Employee Performance at PT. Journal of Management Tools, 224(11), 122–130.

Ardiansyah, DO. 2016. The Influence of Communication on Employee Performance Mediated by Job Satisfaction (Study on the Production Division of PT. Setia Kawan Makmur Sejahtera Tulungagung Paper Factory). Dimas Okta Ardiansyah. Journal of Business and Management, 3(1), 16–30. https://jurnal.unmer.ac.id/index.php/jbm/article/view/70/11

Audi, R. V., & Prihantoro, E. 2021. The Influence of Internal Communication and Organizational Commitment on Employee Performance Loyalty (A Study in the Manufacturing Sector of PT Rudy Soetadi). Medialog: Journal of Communication Science, IV(II), 124–138.

Dimbau, A., Sambul, S. A. P., & Rumawas, W. 2021. Human Resource Development on Employee Performance of PT Mpaigelah Mimika Regency. Productivity, 2(2), 130–134.

Dunir, M., Fatkhurahman., & Supeno, B. 2023. Analysis of the Influence of HR Management Development Strategy and Organizational Communication on Employee Performance of PT Green Global Sarana with Organizational Culture as an Intervening Variable. Journal of Management and Applied Business, 5(1), 41–49.

Febrian, R., Nuraeni, R., & Aprianti, A. 2016. The Influence of Internal Communication on Employee Performance (Study at Hotel Horison Ultima Bandung, Room Division) Impact. ISSN: 2355-9357 e-Proceeding of Management:, 3, 18–19.

Firman, A. 2023. Knowledge Management Implementation and Human Resource Development on Employee Performance. Journal of Business Management, 10(1), 221–234. http://repository.nobel.ac.id/id/eprint/686/%0

Harmainen, L. 2014. Internal Communication & Employee Commitment :? A Secret Ingredient for Start-up Success ? International Business Communication Master’s Thesis, 11.

Hasmawati, Hajar, I., & Mahrani, S. W. 2021. The Effect of Interpersonal Communication, Human Resources Development and Knowledge Worker on Employees Performance at General Aviation School Kendari. Ijmehd.Com, 01(04), 1–12. https://www.ijmehd.com/index.php/OJSJournal/article/view/64

Hidayat, R. 2021. The Influence of Internal Communication, Work Discipline and Teamwork on Employee Performance. Jurnal Dimensi, 10(1), 58–75. https://doi.org/10.33373/dms.v10i1.2836

Irena, L., & Rusfian, E. Z. 2019. The Relationship between Transformational Leadership Style and Internal Communication with the Performance of Generation Z Employees in Tech Companies. Jurnal Komunikasi, 11(2), 223. https://doi.org/10.24912/jk.v11i2.5635

Kasman, P. Sari Pascariati. 2021. Intervening Job Satisfaction at Bank Syariah Indonesia (BSI) in Padang City. Journal of Information Systems Management Economics, 2(6), 714–728. https://doi.org/10.31933/jemsi.v2i6

Katidjan, P.S., Pawirosumarto, S., & Isnaryadi, A. 2017. The Effect of Compensation, Career Development and Communication on Employee Performance. Scientific Journal of Management, 7(3), 429-446.

Kelana, I. N. 2022. The Effect of Human Resource Development and Organizational Commitment on Employee Performance Through Job Satisfaction at the Regional Library Service of Konawe Regency. Scientific Journal of Social, Economic, Cultural, Technology, and Education, 1(4), 463-472. https://doi.org/10.54443/sibatik.v1i4.55

Kottahatuhaha, N. D., Latupapua, C. V., & Risambessy, A. (2023). The Role of Satisfaction Mediation on the Influence of Internal Communication and Deviant Behavior on Employee Performance. Journal of Public Policy & Business Applications, 4(2), 444–462.

KR, M. Y. A. R. A., Tannady, H., Irdiana, S., Leuhery, F., & Burhanuddin. 2022. Analysis of the role of internal communication and work discipline on employee performance of national plastic distributors. Journal of Economic, Business and Accounting, 6(1), 176–186.

Lestari, M., Akbar, D. A., & Maulana, C. Z. 2021. The Effect of Human Resource Development and Religiosity on Employee Performance with Job Satisfaction as an Intervening Variable at Sharia Business Unit Banks in Palembang City. Journal of Social and Cultural Syar-I, 8(1), 109–126. https://doi.org/10.15408/sjsbs.v8i1.19551

Martasari, P., Supriyanto, S., & Rahayu, E. 2023. Effect of hr development on employee performance where work environment and work communication as moderating variables. JPPI (Jurnal Penelitian Pendidikan Indonesia), 9(1), 371. https://doi.org/10.29210/020232081

Mubarok, E. S., & Darmawan, J. 2019. The Influence of Training, Motivation, and Work Ethics on the Internal Communication and Their Impact on the Employee Performance. 11(15), 86–93. https://doi.org/10.7176/EJBM

Munthe, K., & Tiorida, E. 2017. The Influence of Internal Communication on Employee Performance. Journal of Business and Investment Research, 3(1), 86–97.

Nafiudin. (2020). Improving Employee Performance at Honda Auto Serang Banten Dealership Through Employee Engagement and Internal Communication. Journal of Management, 10(1), 1–9.

Nurwan, T. M. 2020. The Influence of Human Resource Development on the Performance of Employees of the Secretariat of the Sumedang Regency DPRD. Journal of Regional Public Administration (JRPA), 5(1), 13–24.

Pangendaheng, S. A. 2018. The Influence of Internal Organizational Communication and Organizational Commitment on Employee Performance at Bank Mayapada, Ruko Mapan Indah Branch. Agora, 6(1). http://download.garuda.kemdikbud.go.id/article.php?article=1241390&val=6509&title=THE INFLUENCE OF INTERNAL ORGANIZATIONAL COMMUNICATION AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE AT BANK MAYAPADA, RUKO MAPAN INDAH BRANCH

Panjaitan, M. 2017. The Influence of Human Resource Development on Employee Performance at PT. Indojaya Agrinusa. Scientific Journal of Methology, 3(2), 7–15.

Prayudi, A. 2017. Analysis of the Influence of Human Resource Development on Employee Work Performance: Case Study at a State-Owned Enterprise. Journal of Entrepreneurship, 3(2), 50–58.

Purnamasari, W., Indrayanti, D. A., & Fittriya, N. L. 2019. The Influence of Leadership Style, Internal Communication and Motivation on Employee Performance at the Company. INOBIS: Indonesian Journal of Business Innovation and Management, 02(02), 193–205.

Rahinnaya, R., & Perdhana, M. S. 2016. Analysis of the Influence of Training and Development, Compensation and Competence on Employee Performance (Study at PT. Pos Semarang). Diponegoro Journal of Management, 5(3), 1–11. http://ejournal-s1.undip.ac.id/index.php/dbr

Rialmi, Z., & Morsen. 2020. The Effect of Communication on Employee Performance at PT Utama Metal Abadi. Scientific Journal, Human Resource Management, 3(2), 1–7.

Sianipar, R., Simatupang, P., & Damanik, D. 2022. Hrm Policy In Human Resources Development And Employee Motivation And Their Effect On Employee Performance Mesir Ponsel Pematangsiantar. Journal of Management, 12(2), 2370–2376. Sumarno, A., & Iqbal, M. A. (2022). The Effect of Internal Communication and Employee Well-Being on Employee Performance, Mediated Thru Employee Engagement (Study At Pt Wuza). Dinasti International Journal of Management Science, 3(6), 1015–1031. https://doi.org/10.31933/dijms.v3i6.1303

Suwanto, Nurjaya, Sunarsi, D., Rozi, A., & Affandi, A. (2021). The Influence of Internal Communication and Work Discipline on Employee Performance in the Production Department of PT Adicipta Boga Intiprima Central Jakarta. Journal of Civilization Administration, 1(3), 222–228.

Tombokan, J. R., Tewal, B. &, & Lumintang, G. G. 2019. The Influence of Internal Communication, Organizational Support and Work Environment on Employee Performance at the North Sulawesi High Prosecutor's Office. Jurnal EMBA, 7(4), 5525–5533.

Towoliu, G. T., Dotulong, L. O. H. D., & Lumintang, G. G. 2023. POLITICS OF NORTH SULAWESI PROVINCE THE INFLUENCE OF TRAINING AND DEVELOPMENT AND JOB CHARACTERISTICS ON EMPLOYEE PERFORMANCE IN THE NATIONAL UNION AND POLITICAL AGENCY OF NORTH Jurnal EMBA Vol . 11 No. 3 July 2023, Pages 935-945. Emba Journal, 11(3), 935–945.

Wandi, D. 2022. The influence of communication and motivation on employee performance. Journal of Human Resource Integration, 1(1), 21–30. https://doi.org/10.56721/jisdm.v1i1.35

Wibowo, abiyyu S., & Kusmiyanti. 2020. The Influence of Human Resource Development on Employee Performance. Journal of Economics and Management, 7(2), 4066–4073. https://doi.org/https://doi.org/10.30872/jkin.v18i3.10039

Wibowo, A. S. 2021. The Influence of Human Resource Development on Employee Performance at Class II A Purwokerto Correctional Institution. Journal of Management Review, 5(3), 655–663. http://jurnal.unigal.ac.id/index.php/managementreview

Yunianto, R. A. 2023. The Influence of Organizational Culture, Internal Communication, and Work Conflict on Employee Performance at PT Arga Beton Gersik. Journal of Business Managerial, 6(3). https://doi.org/https://doi.org/10.37504/jmb.v6i3.532

Zinni, Siregar, D. R. &, & Simanjuntak, D. C. Y. 2021. The Influence of Communication, Motivation and Work Environment of PTPN III Kebun Rambutan Employees. JIMEA | Scientific Journal of MEA (Management, Economics, and Accounting), 5(2),667-689.

Downloads

Abstract Views : 3
Downloads Count: 0

Published

2025-07-28

How to Cite

Rosita, S., Lestari, A. P., & Chairunnisa, F. (2025). Human Resource Development Strategy In Improving Employee Performance Through Internal Communication As A Moderating Variabel. Finance and Business Management Journal, 3(1), 1–12. https://doi.org/10.31949/fbmj.v3i1.12756

Issue

Section

Articles

Similar Articles

1 2 > >> 

You may also start an advanced similarity search for this article.